Customer Support AI Tools 2026
Conversational support bots, autonomous ticket resolution, helpdesk copilots, and voice agents.
Forethought
Generative AI customer support platform (SupportGPT) that resolves common customer issues autonomously and routes tickets intelligently.
Gladly
Customer service platform that organizes support around people rather than tickets, uniting voice, chat, email, and SMS into one lifelong thread.
Ultimate.ai
Enterprise customer support automation platform (now part of Zendesk) offering multilingual AI virtual agents across chat, email, and messaging.
Gorgias
The leading customer service platform built specifically for e-commerce, offering automated order tracking, refunds, and AI revenue agents.
Tidio Lyro
Next-generation conversational AI bot for small businesses (Lyro) that learns your FAQ in minutes and resolves up to 70% of support queries.
Decagon
Enterprise generative AI agents that act like human representatives, autonomously taking actions in backend databases and resolving complex customer tickets.
Sierra AI
Enterprise conversational AI platform founded by Bret Taylor, building authentic AI agents that embody your brand and solve customer problems.
Maven AGI
Enterprise generative AI platform that autonomously resolves up to 93% of customer support requests without human intervention.
Cognigy
Gartner-recognized enterprise conversational AI platform that powers voicebots and chatbots to automate customer service in contact centers.
Help Scout AI
Help desk software equipping support agents with AI-generated drafts, tone adjustments, and ticket recaps.
Gladly Hero
Customer service platform tracking customer conversations across voice, chat, and email into one lifelong thread.
Gorgias Automate
E-commerce helpdesk automating repetitive shopper queries regarding orders, tracking, and refunds.
Cognigy.AI
Enterprise-grade platform building multilingual voicebots and chatbots for telecom and enterprise support.
PolyAI
Voice assistants delivering human-sounding, conversational phone support for hospitality and logistics.
Cresta
Real-time contact center copilot offering live coaching, dynamic prompts, and knowledge retrieval.
Level AI
Customer experience platform analyzing 100% of support conversations for compliance and sentiment.
Balto
Real-time guidance system listening to live customer calls to prompt agents with optimal talking points.
Observe.ai
Conversation intelligence platform processing audio calls to enhance agent performance and reduce churn.
Uniphore
Enterprise platform analyzing emotion, voice tonality, and video sentiment in business discussions.
Loris AI
Conversational intelligence software identifying customer sentiment and suggesting empathetic replies.
Talkdesk AI
Global cloud contact center platform automating workflows and routing calls with artificial intelligence.
Genesys Cloud AI
Enterprise customer experience suite orchestrating personalized journeys across phone, web, and chat.
Five9 Genius
Cloud contact center software utilizing machine learning to streamline call routing and agent assistance.
Dialpad Ai
Business phone system featuring built-in live call transcription, sentiment tracking, and action items.
Aircall AI
Voice platform integrating with modern CRMs to generate instant call summaries and key takeaways.
Krisp Call
Virtual phone system providing international business numbers, call analytics, and automated transcriptions.
Ada Support
Automated customer experience platform that resolves complex customer inquiries autonomously.
Capacity AI
AI-powered support automation platform connecting apps to automate repetitive inquiries.
Inbenta AI
Conversational platform utilizing patented neuro-symbolic AI for high-accuracy customer interactions.
Aisera
Enterprise service desk platform that automates ticket resolutions across customer and IT support.
Yellow.ai
Dynamic automation platform orchestrating human-like interactions across text and voice channels.
Gupshup Conversation Cloud
Conversational messaging platform powering automated commerce and support on WhatsApp.
Boost.ai
Conversational AI solution designed for high-volume enterprise self-service with 90%+ resolution rates.
Netomi
Customer service AI that automatically resolves over 70% of customer queries with high precision.
Verloop.io
Customer support automation platform helping businesses deliver 24/7 personalized care.
Chatfuel AI
Chatbot builder powering automated customer acquisition and support on social media platforms.
ManyChat AI
Chat marketing platform automating conversations and sales leads across Instagram DM and SMS.
Freshworks Freddy AI
AI copilot embedded in Freshworks products that predicts intent, summarizes tickets, and assists agents.
Solvvy AI
Customer care platform that resolves support requests with intelligent conversational workflows.
Mavenoid
Troubleshooting platform providing guided visual assistance and self-service for complex products.